Refund Policy

Please note that items must be returned within 14 days from the day you
receive the parcel. The deadline is met if you send the goods before the period
of 14 days has expired. Kindly return the package in the same condition you
received it in, and please reuse the packaging in which you received your
item(s). Items should be returned unused and with all garment tags still
attached. Returns that are damaged or soiled will not be accepted and will be
sent back to the customer and/or a refund will be refused. Due to security
issues, reimbursement is only possible with the same credit card used to
perform the purchase.

Customers from Denmark, Norway, Canada, USA, EU, United Kingdom and
Australia can return their order via our return portal here.

The price of the return will be deducted from your refund, and is as follows:
Denmark - DKK 40
Norway - NOK 235
Canada & USA - USD 15
EU - EUR 10
United Kingdom - GBP 10
Australia - AUD 44

Rest of World

Please get in touch with our customer service at
hello@aceandtheharmony.com, who will be able to provide a return label. Note,
that the price of the return will be deducted from the refund. Price will vary and
will always be agreed upon with our customer service, before proceeding with
the return. Click here to download the return form and fill it out before
returning.

Exchange

It is not possible to exchange directly in our return portal. If you wish to
exchange a style from your order, please return it for a refund and place a new
order for the preferred style.
Should you have any questions, reach out anytime!

Please Note

If you're returning your order, without the use of our return portal or provided
shipping labels, please make sure that the shipment is being delivered to our
warehouse, as we will not collect returns in pickup locations or package shops.