Privacy Policy

Privacy Policy
By using the website and affiliated services, you
consent to ACE & THE HARMONY ApS’ (hereafter ”ACE & THE HARMONY”, ”we”,
”us” or ”our”) processing of your personal data as described in this privacy and
cookie policy (the “Policy”).
This Policy applies to all ACE & THE HARMONY users and customers from
January 1st 2023. ACE & THE HARMONY reserves the right to amend this
Privacy Policy at any time with appropriate notice to the users and customers.



Data controller

ACE & THE HARMONY is the data controller, and we ensure that personal data
is processed in accordance with applicable laws.

We take the protection of your personal data seriously.

We are collecting and processing personal data whilst operating the website and have therefore adopted this Privacy Policy to
inform you of how we process the personal data we collect about you and use
when you use our services.

We ensure fair and transparent data processing.

When we ask to make your personal data available to us, we will inform you of
the personal data we are processing and the purpose hereof. You will receive
this information when your personal data is being collected.

Additionally, ACE & THE HARMONY collects personal customer information
which is shared with Meta in an effort to serve more relevant ads and improve
our customer experience.


Usage of data without signing up for services.

It is possible to use our website without our collection of your personal data as
described in the following. By using the website, we might use cookies, and
deactivating cookies can potentially reduce our website’s functionality. You can
read more about cookies in section 4 below.

Processing of personal data when you sign-up for service, make a purchase or
contact us.

We are using your personal data when we are providing our services to you,
improving, and ensuring the quality of the Service and in our contact with you.

The personal data we use mainly includes:

  • Personal data in the form of contact and bank information
  • Information from inquiries to us, complaints, feedback, etc.

ACE & THE HARMONY does not collect personal data about our users or
customers from any third party.

We collect and keep your personal data in accordance with specific purposes or
other legal commercial purposes. It occurs when we need to:

  • Administer your relation to us, including in the sign-up process.
  • Process your purchase and deliver our service, including executing your order.
  • Perform your request for special services.
  • Improve our services.
  • Adjust our communication and marketing to you.

In the following, you can read more about the individual services. We always
strive to comply with the general principle described for each individual


ACE & THE HARMONY processes the following information:

  • First name
  • Surname
  • Address
  • Email
  • Telephone no.
  • Country
  • Reg and account no.
  • Login & password
  • IP address(es)

For the use of our service ACE & THE HARMONY is processing the following for
the use of:

  • Login and browser data, if approved by the user
  • Administering payments as well as bookkeeping
  • Order history
  • Complaints
  • Events
  • Message at the website
  • Data which is automatically collected given the user activity on the website (cf. our cookie policy)

If you are ordering goods on our website, we will transfer your data as follows:

  • Name and address to GLS & national post services to be able to send and deliver the goods.


We will process this information based on your consent and comply with the
other terms in this Policy.
On our website as well as during the placement of your order you can
separately subscribe to our newsletter. You can always unsubscribe from these
services in each inquiry. You will not receive other newsletters or other
unsolicited commercial inquiries from our partners without your prior consent.

We use the service Mailchimp to send out our newsletter. If you subscribe to
our newsletter your name and email will be transferred to Mailchimp.

We use technology from Mailchimp that enables us to see if you have clicked
links in your campaign. We only use the information for statistical purposes.



Disclosure of personal data

In order to deliver our services to you, it is necessary to disclose relevant
personal data on you to business partners acting as suppliers e.g. order and
return management, payment solutions, etc.

We only use data processors providing sufficient guarantees to implement
appropriate technical and organizational measures in such a manner that
processing will meet the requirements of the relevant data protection laws,
including ensuring the protection of the rights of the data subject.

We only process relevant personal data.

We only process personal data about you which is relevant and sufficient in
accordance with the purposes defined above. The purpose is decisive for the
types of personal data we process about you. The same applies to the scope of
the personal data that we use, e.g. we do not use personal data more
extensively than what is necessary, in accordance with the specific purpose.

Additionally, it may be determined by the law which kind of personal data is
essential in order to collect and store for our business operations, e.g.
accounting legislation. The type and extent of the personal data we process
may also be required to fulfill a contract or other legal obligation.

We check and update your personal data.

We ensure that the personal data which we process about you is not incorrect
or misleading. We also make sure to update your personal data continuously.

As our service depends on your correct and updated personal data, we kindly
ask you to inform us if there are any relevant changes regarding your personal
data. You may log in on your profile via our website or use our contact
information above to notify us of your amendments.

We delete your personal data when it is no longer necessary to keep.

We will delete your personal data when it is no longer required in relation to the
purpose that was the reason for our collection, processing, and storage of your
personal data.

We will store personal data that we are obliged to keep in accordance with the
law, if any, e.g. bookkeeping legislation.

We obtain your consent before processing your personal data.

We will obtain your consent before processing your personal data for the
purposes described above unless there is another legal basis for the collection.

We will notify you of such a legal basis and of our legitimate interests for
processing your personal data, e.g. if the processing is necessary for the
performance of a contract to which you are a party or in order to take steps at
the request of you prior to entering into a contract.

Your consent is voluntary and you can at any time withdraw it by contacting us.
Use the above-stated contact information if you wish to withdraw your consent
or want further information. The withdrawal of your consent will not affect the
lawfulness of processing based on consent before its withdrawal.

We do not disclose your personal data without your consent.

We will collect your consent and give you information concerning what your
personal data will be used for before we disclose your personal data to
business partners and others, e.g. for marketing purposes. You can, at any
time, object to this kind of disclosure. For users with a Danish CPR-no., you can
also opt-out of certain unsolicited marketing inquiries by contacting the CPR-
register via

We do not collect your consent if we are legally obliged to disclose your
personal data, e.g. as part of a regulatory filing with an authority.



We protect your personal data.

We protect your personal data to avoid unintended loss or amendment, against
unauthorized publication and against unauthorized persons accessing your
personal data.

We use data processors in the EU who store and process personal data on
behalf of ACE & THE HARMONY in accordance with this Privacy Policy and the
current legislation.

If you signed up for our newsletter your name and email may be transferred to
Mailchimp’s servers in the USA. Mailchimp is Privacy Shield certified, cf., which
means that the EU Commission decided that Mailchimp ensures an adequate
level of protection.

Should a breach of security occur, we will as soon as possible inform you if the
breach may result in a high risk to your rights e.g. theft of ID, economic loss,
discrimination of you, loss of reputation or other significant inconvenience.

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